How do I sell training packs?

Create a shop product of type Training pack, choosing the event types it covers and the Number of accesses, then set your sessions to Paid or with a pack or With a pack. Each time a member registers for one of these sessions, one access is taken from their pack.

Create the pack in the shop

1. Open Shop, tap Manage, then Products and Add.
2. Enter the Name (for example “10 obedience sessions”).
3. Under Type, choose Training pack.
4. Under Pack event type, select one or more of the club’s event types (obedience, agility…).
5. Enter the pack’s Number of accesses.
6. Fill in the price under Pricing, then tap Save.

Event types are created in Manage the club > Setup > Events. A pack has no weight and no carrier: there are no shipping costs.

Set sessions to accept packs

In the event’s registration settings, choose the Registration type:

• With a pack: registering uses one access from the pack;
• Paid or with a pack: the member uses their pack if it has accesses left, otherwise they pay the session’s Price.

The Pack event type shown is the session’s own type: only packs that include this type are used. See event registrations.

What happens for the member

1. The member buys the pack in the shop. The pack is credited as soon as payment is received: online payment confirmed, free order, or order set by you to Payment received. A member who buys two packs gets twice the number of accesses.
2. When they tap Accept on a matching session, the app tells them one registration will be taken from their pack; they confirm with Use my pack.
3. They follow their accesses in My profile > My packs: Remaining accesses, purchase date, included events and Recent usage.

Caution

A used access is not credited back automatically if the member later cancels their attendance.

Follow sold packs

In Manage > Packs, the Event access packs page lists sold packs, filterable by Not empty or Empty, with Remaining and Used accesses. Tap a pack to see the Customer, Initial accesses, Purchase Date, Order reference, Included Event Types and Registrations History.