How do I create my CaniClub Connect account?
To create your account, open the menu, choose Create account, fill in your email address, password, first name and last name, then tap Save. If you already have a Canicompet account, there is no need to create a new one: log in with the same credentials.
Create the account
Section titled “Create the account”- Open the side menu and choose Create account (or the Sign up link on the login screen).
- Under Authentification, enter your Email, your Password and Password (re-type). Both passwords must match.
- Under Personnal information, enter your First name and Last name. Gender, Birthday and Phone number are optional.
- Optional: under Your avatar and photo, add an Avatar (shown in discussions) and a Photo (shown in the club’s member directory) with Take photo.
- Optional: fill in your Address, Postal code, City and Country.
- Tap Save in the action bar.
What if an account already uses this email?
Section titled “What if an account already uses this email?”If one or more accounts already use your email address, the app shows Existing account and offers:
- Password lost to recover access to the existing account (recommended: you keep your licences and dogs);
- Create the account to create a new account anyway, which will not include the old account’s data.
When several accounts share the same email address, the login screen shows Multiple accounts found. Please choose one: after you enter your password.
What happens next?
Section titled “What happens next?”The Account created screen offers three actions:
- Join a club/company: search for your club and fill in its membership form (see How do I join a club and pay my membership fee?).
- Register my club/company: if you run a club, register it (see How do I register my club on CaniClub Connect?).
- Complete my profile: add your dogs, licences and medical certificates.
Logging in
Section titled “Logging in”On the login screen, enter your Email and Password, then tap Log in. If you have forgotten your password, use Forgot Password ?.
If you have enabled Two-factor authentication from My profile, the app then asks for the 6-digit Verification code from your authenticator app; you can type one of your recovery codes in the same field if you have lost your phone.