How do I follow the shop's orders?

Open Shop > Manage > Orders and tap an order: you see the items, customer, address and payment method, and you change its Status from the drop-down list. The customer is notified of each change.

Get notified of a new order

Store managers receive a “New order” notification as soon as a member completes an order. The notification opens the order directly.

Read an order

The Orders list shows, newest first, each order’s reference, date, amount and status. In the details:

• Order Items: products, chosen variations, quantities, with VAT, Shipping fees and Total;
• Customer & Delivery: the customer, the chosen address and carrier;
• Payment: the Payment method (Online, CB, In person, Bank transfer or Free);
• Invoice: the link to the PDF invoice, once payment is recorded.

Update the status

1. Open the order.
2. Tap Status and choose:
   • Waiting for payment: order completed, payment not yet received (bank transfer or payment in person);
   • Payment received: you have collected the payment;
   • Order sent;
   • Order received.

The customer receives a status update notification.

What payment triggers

An order paid online moves to Payment received on its own. For a bank transfer or a payment in person, you set it to Payment received once the money is in. At that moment the app:

• creates the order’s PDF invoice;
• credits any training packs ordered;
• adds a “Shop” revenue entry to the club’s bookkeeping, with the invoice attached.

Stock, on the other hand, is deducted as soon as the order is completed.

On the member’s side

Members find their orders in My profile > My orders. See How do I order from the club shop?