How do event reminders work?
CaniClub Connect notifies your members at three points: when the event is published (invitation), before the event if they have not answered (automatic reminders) and the day before if they are registered (reminder). Reminders are set on each event in Edit > Notifications, with defaults defined for the whole club.
The invitation on publication
Section titled “The invitation on publication”When an official taps Publish it, each invited member receives an “Invitation :” notification followed by the event’s name, plus an email. If the event is restricted to certain functions, only members with those functions are invited.
Set an event’s reminders
Section titled “Set an event’s reminders”- On the event page, tap Edit, then open Notifications.
- Under Reminders for non-responders, switch on the reminders you want: 7 days before, 2 days before, 1 day before, 3 hours before.
- Under Reminders for responders, switch on 1 day before to remind registered members of the event.
- Tap Save. For a repeated event, choose whether the setting also applies to the upcoming linked events.
Who receives what?
Section titled “Who receives what?”| Message | Recipients | Channel |
|---|---|---|
| Invitation | Invited members, on publication | Notification and email |
| Reminder to non-responders | Members who have neither accepted nor refused | Notification and email |
| Reminder to attendees | Members who accepted the invitation | Notification |
| Relaunch (manual) | Members who have not answered yet | Notification and email |
Members who refused the invitation are never reminded.
How are reminders triggered?
Section titled “How are reminders triggered?”- A reminder is only sent if the event was already published at that point. For example, an event published 3 days ahead does not trigger the “7 days before” reminder.
- Each reminder is sent only once. If several delays fall at the same time (event published late), only one message goes out.
- Automatic reminders apply to events created in CaniClub Connect, not to imported events.
Send a reminder manually
Section titled “Send a reminder manually”On the event page, Members tab, Member Responses section, tap Relaunch then Send notifications to remind every member who has not answered straight away.
Set the club’s default reminders
Section titled “Set the club’s default reminders”- In Manage the club, Setup section, open Events.
- Set Reminders for members who haven’t responded (7 days, 2 days, 1 day, 3 hours before) and Reminders for confirmed members (1 day before).
- Tap Save.
These values apply to new events; each event can still be changed separately. This page is reserved for the club’s managers.
Receiving notifications
Section titled “Receiving notifications”Notifications appear in the app (icon at the top right) and, on mobile, as push notifications. See How do I manage my notifications?.