# How do I approve or refuse a membership request?

> Handle membership requests: review the member's details, approve with an automatic invoice, refuse with an optional refund, or remove a member.

Source : https://www.caniclubconnect.com/en/docs/members/validate-memberships/
Mis à jour : 2026-10-09

Membership requests are handled in **Manage the club** > **Members** > the relevant season, **In progress** tab. Tap a request, check the details and the payment, then tap **Valid the request** or **Refuse the request**. The member is notified by push notification and email.

This page is available to the club's managers and membership managers, who also receive a notification and an email for every new request.

## Open a season's member list

1. From the club's home page, tap **Manage the club**.
2. In the **Members** section, tap the **Members** line of the season you want (its dates are shown underneath). You can also tap the **Members** tile of the [dashboard](/en/docs/members/dashboard/).

The page has three tabs, each with its head count:

- **In progress**: requests pending approval;
- **Valid**: approved memberships;
- **Not up to date**: club members who are not registered for this season.

## Review a request

Tap a member to open their file. It has three tabs:

- **Information**: contact details, personal details and address, plus the payment status ("Membership is paid." or "Membership is not yet paid.");
- **Payment**: the **Method** (**Online (CB)**, **Bank check** or **Bank transfer**) and the **Amount**;
- **Form**: all the answers to the membership form, including uploaded files.

## Approve a request

1. Open the request from the **In progress** tab.
2. Check the payment in the **Payment** tab. For a cheque or a bank transfer, make sure you have received it (the transfer carries the code given to the member).
3. Tap **Valid the request**.
4. If the membership is not yet marked as paid, a message warns that approving it will automatically mark it as paid. Confirm with **OK**.

When you approve a request, the app:

- moves the membership to the **Valid** tab and shows "Membership validated by" with your name and the date;
- generates a PDF invoice and emails it to the member, along with a congratulations notification;
- records a "Membership" income with the invoice in the [club's bookkeeping](/en/docs/accounting/movements/).

## Refuse a request

1. Open the request and tap **Refuse the request**.
2. If the member paid online, switch on **Refund membership?** to request a refund.
3. In **Explain the reason for refusal**, write the message for the member.
4. Tap **Send**.

The member receives a notification and an email with the reason. The request disappears from the list and the member can send a new one.

## Remove an approved member

Open the member in the **Valid** tab and tap **Delete**. Two choices are offered:

- **Remove access**: the member loses access to the club in the app, but their membership stays recorded for the season;
- **Remove membership completely**: the membership is deleted and the member no longer appears in the list; if they have no other approved membership for the season, they also lose access to the club.

In both cases, the person also loses any manager or membership manager role.

## Handle "Not up to date" members

Members who have not renewed remain club members and keep their access. From the **Not up to date** tab:

- **Invite** (action bar) sends them an invitation to join the season;
- tapping a member then **Delete** removes their access to the club.

## Export the list

The **Export (Excel)** button in the action bar downloads the season's full list. See [How do I export the member list to Excel?](/en/docs/members/export-members/).